Should you ever experience a problem with your website and be incapable of rectifying it, ask the respective hosting company’s technical support staff to help you bring the site back online. A fast solution would be the most favorable scenario, but many companies answer within 24 hours and even more, especially if you’re working with a hosting reseller. Even if the problem can be sorted out easily, your website may not work correctly or it may not be available at all for a longer time period, so you may lose prospective clients as it’s very unlikely that anybody will enthusiastically revisit an inoperational site. That’s why, you need to make certain not only that you can get in touch with your web hosting provider, but also that they can answer and assist you in a timely fashion. If a script update does not go smoothly or you delete something by chance, for instance, the website must be restored quickly in order to prevent extended inaccessibility.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from us, you can forget about waiting around for hours, or even one whole day, to obtain a reply to a helpdesk ticket or an e-mail. No matter when you contact us, we will get back to you within no more than 1 hour with any pre-sales and technical queries you might have. As a matter of fact, our actual reply time hardly ever surpasses 20-30 minutes. Since we are at your disposal 24x7, you’ll always receive assistance in a well-timed fashion and we know exactly how critical this is in the digital world. Soon after you contact us, we will respond to your queries. If you experience any technical challenge, we’ll solve it instead of you, or we’ll provide you with all the needed information in case there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you post a tech support ticket from your web hosting Control Panel or write an email concerning your semi-dedicated server, you will have an answer within less than 60 minutes. You can get in touch with us at any time with regard to billing, general or technical issues and due to the fact that we are on duty around the clock, you’ll invariably get help in a timely manner. Depending on the particular question or issue, we’ll provide you with more information, rectify the problem if it has been caused by something within our reach or advise you on how to proceed in case you have to configure a given setting for a web app that we can’t access. You can just forget about waiting around for a whole day for each reply. In reality, in most cases we answer emails and tickets within no more than twenty to twenty five minutes.