Being able to communicate with your cloud hosting provider if you have any sort of questions or experience any troubles is really important and how fast they'll reply and take action is essential, especially if your web site is business-oriented, as longer downtime could mean losing potential clients. The support options are usually an easy way to recognize actual providers from resellers. The latter in most cases answer just to e-mails or support tickets and you may have to wait for a whole day or longer to get a response. If the problem involves a couple of responses, you'll end up losing a few days in order to have a basic problem solved. When you use an authentic and reputable hosting company, you will be in a position to connect with the support at any moment and get an instant response no matter what the issue or your question is - customer, pre-sales or tech one.
24/7 Customer Support in Cloud Hosting
The customer and tech support services for all of our cloud hosting packages are twenty-four-seven, therefore you can forget about waiting for several days to receive assistance. If you are not our client yet, you can give us a call, chat with a consultant or send an email. If you already have an account, you are able to open a support ticket on top of the other three options for contact. You are able to choose the best way to contact us depending on what your location is or what equipment you're using. We are able to assist you for more or less any webhosting-related question that you may have or problem that you could experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even then the maximum response time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
You will be able to try our support services even before you aquire a semi-dedicated server account from our company since we have telephone and online chat support for billing, pre-sales and common questions. Our representatives can assist you to find the most suitable package or supply you with info about our servers, to confirm whether the system requirements for your sites are met. When you are an existing customer, you can also get in touch with us through e-mail or through our ticketing system, that is accessible through the Hepsia web hosting Control Panel. We warrant that every time you employ any of these two methods of correspondence, you'll receive an answer within less than an hour and that’s 24/7, including weekends and official holidays. If you've used the hosting services of other companies, even big ones, you are able to compare the response time because it usually takes a whole day for them to take care of a support ticket.
24/7 Customer Support in VPS Hosting
If you've got a Virtual Private Server from our company, you'll be able to contact us 24/7 for every server-related issue or forvarious issues and / or questions regarding the pre-installed software the server is equipped with. If you have not purchased a virtual private server plan yet, you'll be able to find out more about our services by giving us a telephone call or by employing our live chat service. For more technical problems, you will be able to send an email or open a support ticket through your billing Control Panel and you'll receive assistance within a maximum of 1 hour irrespective of the time of the day, even on weekends and holidays. The typical response time usually does not extend past thirty minutes. If you need assistance with third-party software, you will be able to take advantage of the Managed Services upgrade that you can add to each VPS plan and our admins will assist you with any installation or troubleshooting problem you may have experienced.
24/7 Customer Support in Dedicated Web Hosting
We are aware how important it is to have prompt support in general, let alone when you run an entire server, so every single dedicated server that we offer features 24/7 support with one-hour response time guarantee whatever the problem. This service is free of charge for all of the issues with your server or the software that was installed from our admins during the setup, therefore you are able to get in touch with us as many times as you'd like, even during holidays. You can either open a ticket from the billing section or you could send an email, and the actual response time for both rarely surpasses 30 minutes because we have administrators available 24 / 7. If you require general information about our servers or you have any kind of billing question/issue, you may also call one of the local phone numbers that we have on 3 continents or you may take advantage of our live chat service and consult with a representative online. For third-party software support, we provide a Managed Services upgrade, that you will be able to include to your server plan through your billing Control Panel.