Help and Support Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Response Guarantee

  • Our team of qualified professionals will do their best to respond to your assistance tickets in about 1 hour. If, however, the issue you have experienced requires the help of the Administrators’ =Department,= we’ll send the ticket to the administrator on duty and will submit a reply to tell you.

  • Top quality support service

  • Top–class Client Assist Service

  • We provide you with around the clock tech help and support through a lightning fast ticket platform incorporated into your Control Panel. You’ll be able to write to us all the time about any of the programs that come pre–configured on your virtual server, this includes the selected Linux OS version, the server administration panel and our in–house designed Website Control Panel.

  • Intuitive help center

  • A Descriptive Help Zone

  • Each part of the Website Control Panel that is included without charge with your VPS includes an incorporated articles base. One can find a selection of exhaustive how–to posts and a range of step–by–step video lessons that demonstrate all the fundamental website supervision duties. You can find them by simply clicking the Help or Video control keys in the upper right side of each Control Panel section.