A ticketing system is the most common communication channel that web hosting providers offer to their clients. It’s typically part of the billing account and is the most effective way to fix a problem that takes a certain amount of time to examine or that has to be escalated to a server administrator. In this way, all responses provided by either party will be kept in one place in the event that somebody else needs to work on the given issue and the information in the ticket will be accessible to all parties. The downside of using a ticketing system with most hosting platforms is that it is separate from the web hosting Control Panel, so you’ll have to sign in and out of no less than two accounts in order to execute a specific procedure or to reach the hosting company’s client support staff. In case you wish to manage a number of domains and each one of them is hosted in its own account, you’ll have to use an even larger number of accounts simultaneously. Furthermore, it might take a significant span of time for the hosting provider to respond to your ticket requests.
Integrated Ticketing System in Cloud Hosting
The ticketing system that we are using for our Linux cloud hosting isn’t separate from the hosting account. It’s an integral part of our full-featured Hepsia Control Panel and you will be able to access it at any given time with just a couple of clicks, without logging out of your account. The ticketing system features a quick-search field, which will help you track down virtually any trouble ticket that you’ve already opened, in case you need it. Furthermore, you can read knowledge base articles that are relevant to various problem categories, which you can choose, so you can discover how to deal with a particular issue even before you send a ticket. The response time is no more than 1 hour, so you can obtain prompt assistance at any time and in case our client care staff recommends that you should do something inside your hosting account, you can do it momentarily without needing to log out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it is more efficient to manage everything from a single place, which is why we have integrated a support ticket system into the custom-created Hepsia Control Panel, which is available with every single semi-dedicated server plan. This will permit you to manage the correspondence with our client support team along with your storage space, so you will not need to remember one more sign-on name for a different admin dashboard. You’ll be able to open a new ticket or to track down the status of an old one with less than several clicks whilst you’re browsing the files within your account. Besides, you can look through older tickets using a smart search filter or check relevant knowledge base articles with solutions to commonly faced complications. The built-in trouble ticket system is monitored 24-7 with the maximum ticket response time being only sixty minutes, so there’ll always be somebody to help you.