There are plenty of cloud hosting companies on the market today, but most of them are resellers that have restricted resources, especially when it comes to support. A good way to distinguish them is the option to get in touch with the company over the telephone. The type of support that you will have through this method of communication may vary depending on the supplier - some offer experienced phone support, while others offer general and customer support only as some issues are more time-consuming and it's easier to be resolved with a ticket, especially if the issue has to be escalated. However, it's good to find that you could always reach your hosting supplier since there're various small problems which can be resolved effortlessly and timely through a telephone call, not mentioning that you are able to get more information about the services even before you become a customer.
Phone Support in Cloud Hosting
Because we have live telephone support 14 hours daily, you can get in touch with us and talk with one of our customer support representatives to get more info about the Linux cloud hosting that we offer and make sure that our servers match the system requirements for your web sites before buying anything. For your convenience, we have telephone numbers on three different continents and you can call the one closer to you - in the United States of America, Great Britain or Australia. If you're already an existing customer, you can phone us about general and billing matters, and about some technical matters. If the trouble is strictly technical or it can take longer time to investigate, you'll have to employ our ticketing system, which will allow both you and our tech support team to track the information supplied by each side.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be sure that there is always someone to help you when you have any questions about the semi-dedicated server packages that we provide. Whether you would like to learn more about our packages, you have some billing issue or some general issue, you can call us. Despite the fact that some more technical matters may require a ticket to give time to our tech support team to investigate, we're able to assist you with numerous tech questions on the phone as well, saving you precious time and efforts. As we have data centers on 3 different continents - in the United states of America, the UK and Australia, we have local telephone lines in these countries as well. In case you're in another country, we also have a global number where you'll be able to get in touch with us.